1 Introduction
1.1 These Terms apply to your use of our Website and to the purchase of Products offered via our Website.
1.2 Defined terms and rules of interpretation for these Terms are set out in paragraph 26.
2 Acceptance
2.1 You represent and warrant that: (a) you are a natural person and at least 18 years old; (b) you are authorised to enter into a legally binding contract with us; and (c) you are not prevented by any applicable law or contract from entering into such a contract.
2.2 We reserve the right to request written confirmation of your authority to agree to these Terms.
2.3 You represent and warrant that you have not: (a) been convicted of a computer- or internet-related offence; and (b) previously been refused products or access to the Website.
2.4 We reserve the right to refuse you access to our Website if we consider such refusal necessary or appropriate.
2.5 Placing an order means: (a) your statement and warranty that you have carefully and fully read these Terms; (b) your offer to purchase the Order strictly in accordance with these Terms; (c) your agreement that any order confirmation is made solely on the basis of these Terms; and (d) your agreement to be bound by these Terms.
2.6 If you do not agree to these Terms, you must not use the Website and you must not purchase Products.
2.7 You must expressly agree to these Terms in order to: (a) provide information to or via our Website; or (b) purchase a Product.
2.8 By visiting our Website, purchasing Products, or agreeing to these Terms: (a) you also agree to our Privacy Policy; and (b) you agree and undertake to comply with our Acceptable Use Policy (see paragraph 12 below for more details).
2.9 We recommend that you print a copy of these Terms and Conditions for future reference.
2.10 If you do not agree to these Terms and Conditions, you cannot place an order or communicate with us.
3 Personal use
You acknowledge that you will use the Website only to purchase Products for your own personal and non-commercial use, as principal and not as agent or on behalf of any other person.
4 Price
4.1 Prices for Products on our Website include delivery costs but exclude any fees, taxes, duties, levies or similar governmental charges (“duty unpaid and untaxed”).
4.2 All duties, fees, levies, taxes or other governmental charges and declarations for importing the Products to the delivery address are your responsibility and are not included in the Product price. Deliveries may in individual cases give rise to additional costs for which the seller is not responsible and which are borne by the customer. In addition to shipping costs, these include import duties or VAT on import. Because goods are shipped from a non-EU country (China), you must check with our customer service whether customs duties apply to a product before placing the order. Customs duties or import taxes are not paid by us and are for the buyer’s account. Our goods are always shipped “duty free and untaxed”. The buyer is the “importer of record” and is responsible for the correct payment of duties and/or import taxes and must fully comply with all laws and regulations of the country of import. As import rules vary from country to country, you should check your country’s customs and import charges before placing your order. It is the buyer’s responsibility, upon receipt of the goods, to fully verify compliance with all laws and regulations of the country of import.
4.3 We will use our best efforts to ensure that all details, descriptions and prices of Products on our Website are accurate. Errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you or do not receive your response, the order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm, we will arrange delivery and charge or refund you as set out in our notice to you, shortly after we receive your reconfirmation, using the payment method you used to place the order.
4.4 We are under no obligation to fulfil an order if the price listed on the Website is incorrect (even after you have received an order confirmation).
4.5 Prices may change from time to time. Such changes will not affect an Order for which an Order Confirmation has been sent.
5 Placing an order
5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an Order Confirmation which serves as our acknowledgement of your order. In the event of delivery issues or insufficient stock to fulfil your order, we will notify you by email and refund any payments for the order.
5.2 A Contract is formed only when we send you an Order Confirmation and only in respect of the Product(s) listed in the Order Confirmation. These Terms form part of the Contract and are incorporated to the exclusion of all other terms.
5.3 If your order comprises more than one Product, the Products may be delivered to you in separate consignments at different times.
5.4 We reserve the right to remove Products from the Website at any time. We also reserve the right to edit or remove material or content from the Website. We are not liable to you or any third party for removing a Product from our Website or editing or removing material or content from our Website.
5.5 We reserve the right to refuse or reject any order you place at any time (even after we have sent an order confirmation). We are not liable to you or any third party for cancelling or rejecting an order.
5.6 If we cancel your order after we have received payment (and after sending an order confirmation), we will refund your payment in full.
6 Payment
6.1 You may pay for the Products via any of the payment intermediaries listed on our Website.
6.2 You may also pay for your order, in whole or in part, with a discount voucher provided by us. Promotional vouchers can only be entered online at checkout.
6.3 We may use payment intermediaries to process payments between you and us. You agree that we may share documents and information about you with such intermediaries, including documents and information that contain your personal data.
6.4 We are not a regulated payment processor or money service provider and are not responsible for failed payments or issues caused by payment intermediaries.
6.5 You are responsible for providing complete and accurate details during the payment process and all payments must be made with your own funds. By placing an order, you confirm that: (a) the payment method used is yours; (b) where applicable, you are the lawful owner of the promotional voucher; and (c) you have sufficient funds or credit facilities to pay for the relevant order.
6.6 We are not liable or responsible for unauthorised use of your credit, debit or prepaid cards by third parties, even if such cards have been reported stolen. We have the right to notify all relevant authorities (including credit information agencies) of fraudulent payments or other unlawful activities.
6.7 You will not: (a) reverse or attempt to reverse any payment you have made in respect of Products; or (b) charge back any payment you have made in respect of Products.
6.8 You will fully indemnify and hold us harmless in respect of any chargebacks or reversals of payments made by you and any losses, costs, liabilities or expenses of ours arising out of or in connection with such chargebacks or reversals.
7 Delivery
7.1 We aim to deliver your order to the delivery address you provided when placing your order.
7.2 We provide an estimated delivery date at checkout.
7.3 We may notify you if we expect not to meet the estimated delivery date, but we are not liable to you for any loss, liability, cost, damage, charge or expense arising from late delivery to the extent permitted by law.
7.4 We may be unable to deliver Products to certain locations. In such cases, we will inform you and ensure the order is cancelled and refunded or delivered to another delivery address confirmed by you.
7.5 All risk in the Product passes to you on delivery at the delivery address, unless delivery is delayed due to your breach of these Terms. Risk passes at the time delivery would have occurred had you not been in breach.
7.6 If you are unable to receive or collect your order, we may leave a card with instructions for re-delivery or collection by the carrier.
7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you fail to accept or collect the order from the carrier, we may charge you all costs reasonably incurred to return the order to sender, without prejudice to any other rights or remedies available to us.
7.8 Goods are dispatched within 2–120 days after receipt of payment. The standard delivery time is 20–30 working days, in exceptional cases up to 16 weeks, unless otherwise stated in the item description. The owner does not ship directly. The order is shipped by the manufacturer once the entire order is in stock there.
7.9 All duties, charges, customs duties, taxes or other governmental charges and declarations for importing the Products to the delivery address are your responsibility and are not included in the Product price. Deliveries may in individual cases lead to other costs for which the seller is not responsible and which are borne by the customer. In addition to shipping costs, these include import duties or VAT on import. Because goods are shipped from a non-EU country (China), you must check with our customer service whether customs duties apply to a product before placing the order. Customs duties or import taxes are not paid by us and are for the buyer’s account. Our goods are always shipped “duty free and untaxed”. The buyer is the “importer of record” and is responsible for the correct payment of duties and/or import taxes and must fully comply with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, you should check customs duties and import VAT in your country before placing your order. It is the buyer’s responsibility, upon receipt of the goods, to fully verify compliance with all laws and regulations of the importing country.
8 Cancelling or changing orders
8.1 Once an order has been placed through our Website, you may cancel or amend it by emailing us.
8.2 Once an order has been packed, it can no longer be cancelled or amended; instead, it must be returned to us in accordance with paragraph 10 below. As our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already en route to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. You may of course notify us of your cancellation in advance. To ensure the fastest possible return, please send us proof of dispatch. An early refund is only possible at the earliest 16 weeks after receipt of the order if the goods were not received.
8.3 As we operate a fully automated system, orders are activated immediately after dispatch. Therefore, we unfortunately cannot interrupt the shipping process until delivery, so a refund prior to receipt of the goods is only possible up to 24 hours after ordering.
9 Defective Products
9.1 You acknowledge that the Products are standard products and are not made to measure to meet your specific requirements.
9.2 All product descriptions, information and materials on the Website are provided “as is” and without warranties or other statements, express or implied.
9.3 Images of the Products may differ slightly from the actual Product you receive.
9.4 If the Product you receive is defective, you may email us to inform us of the Product to be returned and attach a photo of the defect.
9.5 You may return the Product to us in accordance with paragraph 10.
9.6 We will inspect the Product upon receipt. Our processing time depends on your order.
9.7 We will notify you by email if we are satisfied that the Product is defective.
9.8 Our sole obligation to you in respect of defective products is, at our discretion, to: (a) replace the Product and pay the delivery costs for delivery of the Products to the Delivery Address, in which case you must return the defective Product to us and we will then deliver a replacement Product to the Delivery Address; or (b) pay you an amount equal to the price of the Product and the return of the defective Product to us. We will pay this amount to you by depositing it into the account from which we received payment, using the same payment method.
9.9 If we determine that the Product is not defective, we may, at our discretion, decide not to refund the purchase price and may require you to pay reasonable service fees, charging these to the payment method used for the order. We are not liable to you for any loss, liability, costs, damages, charges or expenses arising from this paragraph to the extent permitted by law.
10 Returns and refunds
10.1 Our Returns Policy forms part of these Terms under which you may visit and use our Website.
10.2 If you are not completely satisfied with your order, you may email us to inform us of the Product to be returned and return the Product to us. The withdrawal period is 30 days from the day on which you, or a third party named by you who is not the carrier, received the last Product.
10.3 Returns and return costs are the customer’s responsibility.
10.4 The Product must have been received by us for the customer to be entitled to a refund. We inspect the returned Product upon arrival.
10.5 You must ensure the Product is sent to us in the same condition as received and properly packaged. The Product must be unused, labels untampered with, and in its original packaging. If a Product is returned to us in an unsuitable condition, we reserve the right not to accept the return.
10.6 Our processing time for returns depends on your order.
10.7 If we are satisfied with the condition of the returned Product, we will email you to approve your return. After we have notified you that your return has been approved, the amount will be refunded shortly to the payment method used for the order.
10.8 The return is complete when we have received the physical goods.
10.9 As our goods are shipped from Asia, there may be longer transit times beyond our control. If the goods are already en route to you, cancellation is not possible. Please wait until you receive the goods and then return them to us. You may of course notify us of your cancellation in advance. To ensure the fastest possible return, please send us proof of dispatch. An early refund is only possible at the earliest 16 weeks after receipt of the order if the goods were not received.
11 Vouchers
11.1 You may use our promotional vouchers or discounts when paying for Products on the Website.
11.2 To redeem a voucher or apply a discount, the voucher or discount code must be entered on our order checkout page.
11.3 Once the voucher or discount code has been entered and applied, it will be reflected in your order total at checkout.
11.4 Only one promotional voucher or discount may be redeemed or used per order.
11.5 Promotional voucher credit does not accrue interest and has no cash value.
11.6 If the promotional voucher credit is insufficient for your order, you may pay the difference via a separate payment method available on the Website.
11.7 If you use a promotional voucher for an order that is returned, the value of the promotional voucher will not be refunded to you. If, however, you paid part of the order via a separate payment method, that part may be refunded.
12 Acceptable use
12.1 You must not (“Prohibited Use”):
(a) use our Website in any way or take any action that causes, or may cause, damage to the Website or impairment of the performance, availability or accessibility of the Website;
(b) use our Website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
(c) use our Website for copying, storing, hosting, transmitting, sending, using, publishing or distributing material which consists of (or is linked to) spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits or other malicious computer software;
(d) without our express written consent, conduct any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in relation to our Website;
(e) access or otherwise interact with our Website using a robot, spider or other automated means;
(f) violate the policies set out in the robots.txt file for our Website;
(g) use data collected from our Website for direct marketing activity (including email marketing, SMS marketing, telemarketing or direct mail);
(h) use data collected from our Website to contact individuals, companies or other persons or entities;
(i) use or direct the Website to interact with any device unless expressly authorised to do so;
(j) use the Website’s infrastructure, directly or indirectly, to initiate, propagate, participate in, lead or attempt to send hacking or bandwidth-overloading, malicious or potentially harmful network messages to any device, whether ours or not;
(k) directly or indirectly copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or gain access to the structure or source code of the Website (whether to create derivative works of the source code or otherwise);
(l) use or access the Website to create a similar or competing product or service, or to provide benchmarking or comparative studies of products to a third party;
(m) sell, assign, sublicense, transfer, distribute or lease your access to the Website;
(n) make the Website available to third parties via a private computer network;
(o) edit or otherwise modify any content or any paper or digital copies of any material printed or copied from our Website;
(p) use the Website in any manner prohibited by any law or regulation applicable to the use of the Website;
(q) conduct unauthorised research or place an unauthorised order; or
(r) place speculative, false or fraudulent orders.
12.2 You acknowledge that you are liable to us for all damage, loss, liability, costs or expenses suffered or incurred by us as a result of or in connection with a prohibited act done or permitted by you.
12.3 You agree to notify us as soon as reasonably possible after you become aware of any person engaging in a Prohibited Act. You will reasonably assist us in any investigation we may conduct following information you provide in this regard.
12.4 You must ensure that all information you provide to us via our Website or in connection with our Website or the Products:
(a) is true, accurate, current and complete and not misleading;
(b) complies with all applicable laws and regulations; and
(c) does not infringe the privacy, data protection, confidentiality or intellectual property rights or other rights of persons; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, unlawful or otherwise objectionable.
12.5 You will promptly provide us with any documents or other information we request to verify your identity. You will promptly update all information you provide to us so that your information held by us is complete and accurate at all times.
12.6 You must comply with all applicable laws relating to your use of the Website and it is solely your responsibility to ensure such compliance, whether based on your country of residence, the place where you access the Website or otherwise.
12.7 Email us if you discover material or activities on our Website that contravene these Terms.
13 Website links
13.1 Links from our Website to other websites and third-party resources are provided for information only. Links from our Website to other websites and resources should not be interpreted as a recommendation or approval by us of those linked websites or resources or of the information you obtain from them.
13.2 You acknowledge and agree that we have no rights or control over the content of other websites and resources linked to or referenced on our Website.
13.3 You may link to our home page, provided you do so in a way that is fair and lawful and does not damage our reputation or take advantage of it.
13.4 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
13.5 You must not establish a link to our Website on any website that you do not own.
13.6 You must not frame our Website on any other site, nor create a link to any part of our Website other than the home page.
13.7 We reserve the right to withdraw linking permission without notice.
13.8 The website to which you link must in all respects comply with the content standards set out in our Acceptable Use Policy (see paragraph 12 above).
13.9 Please contact us to obtain our prior approval for any link to our Website that does not comply with this paragraph 13.
14 Intellectual property rights
14.1 The code, structure and organisation of the Website are protected by intellectual property rights.
14.2 We own or are the licensee of all intellectual property rights in our Website and in the content and material published on it. These works are protected worldwide by applicable laws and treaties. All such rights are reserved.
14.3 You may use the Website and all content on the Website only for your personal, non-commercial use and in accordance with these Terms. Website content includes content relating to the Products.
14.4 You agree to notify us of any suspected infringement of intellectual property rights belonging to us.
14.5 You must not use our trade marks without our prior written consent, unless they form part of material you use (and accurately reproduce) in accordance with paragraph 13.
15 Privacy Policy
15.1 Our Privacy Policy forms part of these Terms under which you may visit and use our Website.
15.2 We use cookies on our Website. We also use cookies to assess how our customers prefer to view our Website. By accepting these Terms, you also consent to our use of cookies for this purpose. For more information about cookies, see our Privacy Policy.
15.3 If you provide us with your personal data, we will process that data in accordance with your instructions from time to time and will take reasonable security measures to protect that data against unauthorised and unlawful processing and against accidental loss, destruction or damage.
15.4 Unless special precautions are taken or otherwise agreed in writing, information and documents arising in the course of sale of the Products may be shared by us and, in particular, such information and documents may be accessible in electronic form to our employees, officers, advisers or agents.
16 Viruses
16.1 We do not guarantee that our Website is secure or free from bugs or viruses.
16.2 You are responsible for configuring your information technology, computer programmes and platform to access our Website. You should use your own virus protection software.
16.3 You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
16.4 You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website.
16.5 You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.
16.6 If we believe you have breached any provision of this paragraph 16, your right to use our Website will cease immediately. We may report any breach to the relevant law enforcement authorities and will do so if applicable law requires it.
17 Liability
17.1 Subject to paragraph 17.13, we disclaim all liability to the fullest extent permitted by law and accept no responsibility for any loss suffered by you or any other person as a result of:
(a) third-party content or user content;
(b) our Content, and in particular the accuracy, completeness or timeliness of our Content;
(c) the Products, and in particular the quality, images, description or specifications, conformity with description and reasonable fitness of the Products for any particular purpose;
(d) reliance on information in these Terms or on our Website or on features offered in these Terms or on our Website;
(e) the inability to access the Website or any part of it, or that access is interrupted, partial or error-prone at any time; and
(f) any failure or delay in the performance of an obligation by us, whether or not we have been notified in advance, where and to the extent such failure or delay is caused by circumstances reasonably beyond our control, including telecommunications failures, power outages, terrorism, fuel strikes, severe weather, computer failures, supplier delivery problems, labour disputes and staff absence due to illness or injury, and the time for performance of any obligation affected thereby shall be extended accordingly.
17.2 We are not liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profit, loss of business opportunity, loss of goodwill, loss of savings or advantage, or for any indirect, special or consequential loss or damage, even if such loss or damage was reasonably foreseeable or the relevant party had been informed of the possibility of such loss or damage arising.
17.3 Our liability arising directly or indirectly out of these Terms (including your purchase of Products from us under these Terms) or not expressly excluded under these Terms is capped at the higher of $1,000 or a multiple of five times the price you paid for the Products giving rise to the liability. This liability cap is reduced by any unpaid amounts you owe us.
17.4 Any claim by a party for breach of contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in connection with these Terms must be brought within one year after the act or omission alleged to have caused the loss or costs.
17.5 Except to the extent claims cannot be excluded or limited by law, no claim may be brought by you personally against any of our employees, officers, advisers or other agents involved in performing the relevant obligations.
17.6 All statements or warranties, contractual or non-contractual, and all guarantees, conditions, provisions, undertakings and obligations arising by law, common law, custom, trade usage, course of dealing or otherwise (including implied warranties of satisfactory quality, conformity with description and reasonable fitness for purpose) are excluded to the extent permitted by law.
17.7 A claim may only be brought against us (including our employees, officers or advisers) as a result of a single act or omission. An act or omission includes a series of related acts or omissions, the same act or omission in a series of related matters, or similar acts or omissions in a series of related matters, and includes all claims arising from one matter.
17.8 The limitations in this paragraph 17 apply to our aggregate liability to you (including any other third party for whom we may be liable with or without our consent) in respect of a claim, and you and all such other persons together may only recover from us once in respect of the same loss.
17.9 Where a limitation of liability applies regardless of amount, the limitation applies to the entirety of services or supply of products by us and there are no separate aggregate liability limits applying to you, any group company of which you are part, and any person designated by a business user.
17.10 If we are jointly liable to you with another party, we are only required to pay you the portion reasonably attributable to our fault. We are not required to pay you the portion attributable to the fault of another party who would otherwise be liable.
17.11 Any liability of ours to you shall be reduced by the portion for which another party would have been liable if either: (a) you had also brought proceedings or a claim against that other party; or (b) we had brought proceedings or a claim against that other party under the Civil Liability (Contribution) Ordinance or similar law in another relevant jurisdiction.
17.12 In assessing whether other parties are liable to you, no account is to be taken of your inability to pursue remedies against another party because actions against that party are time-barred, the party has insufficient means, the party relies on exclusions or limitations of liability, or the party no longer exists.
17.13 The exclusions and limitations of liability in these Terms do not affect our liability:
(a) for death or personal injury resulting from our negligence;
(b) for fraud or reckless disregard of professional duty;
(c) for any other liability that cannot be excluded or limited in the jurisdiction of a relevant claim, including limits on our right to limit our liability; and
(d) in any other case, to limit our liability to less than the minimum amount required in the circumstances under any other law or regulation relating to the claim, in which case that minimum amount shall be deemed to replace the amount that would otherwise apply.
17.14 These provisions are an exhaustive statement of the remedies available under or in connection with these Terms to either party or to any third party against either party.
18 Indemnity
18.1 You shall, upon request, fully indemnify and hold harmless the Indemnified Parties against all claims, costs and losses of any kind suffered or incurred by the Indemnified Parties as a result of or in connection with:
(a) any material breach by you of these Terms;
(b) fraud, negligence, misconduct or recklessness in relation to your obligations under these Terms; and
(c) your use of our Website.
18.2 We are entitled to recover from you all out-of-pocket costs reasonably incurred by us in connection with an indemnity claim and all such costs must be paid on demand.
19 Force majeure
19.1 If a Force Majeure Event continues for more than one week, we may terminate the Terms immediately by written notice and without any liability other than refunding any Product already paid for by you but not delivered.
19.2 We reserve absolute discretion as to the solution we adopt to fully perform our obligations under these Terms if a Force Majeure Event occurs.
20 Variations
20.1 We may amend these Terms from time to time. We will give you prior notice of material changes which we believe may adversely affect you. We will notify you of changes to these Terms. The then-current Terms apply to your use of our Website and to all Products offered via our Website.
20.2 If you do not agree to the amended Terms, you must cease using our Website or purchasing our Products.
20.3 If you have previously given your express consent to these Terms, we will ask for your express consent to the revised Terms before you first purchase Products after the change takes effect. If you do not expressly agree within the period we specify, you must stop using the Website or purchasing our Products.
21 Your breach
21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may do any of the following:
(a) send you one or more formal warnings;
(b) temporarily block your access to our Website;
(c) stop processing an order;
(d) refuse to accept any payment from you;
(e) permanently prohibit you from accessing our Website;
(f) block computers using your IP address from accessing our Website;
(g) contact one or more of your internet service providers and request that they block your access to our Website; or
(h) commence legal action against you, whether for breach of contract or otherwise.
21.2 If we suspend, prohibit or block your access to our Website or any part of it, you must not take any action to circumvent such suspension, prohibition or blocking.
22 Termination and suspension
22.1 You may stop using the Website at any time.
22.2 We may suspend the provision of the Website at any time with or without cause and with or without notice.
22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access to the Website if your use of the Website causes or risks legal liability of any kind or hinders others’ use of the Website.
22.4 If we suspend or terminate your access to the Website, we will try to notify you in advance. Nevertheless, at our discretion, we may suspend or terminate your access immediately and without prior notice.
22.5 We do not guarantee that our Website will always be available or uninterrupted. We may discontinue, suspend, withdraw or restrict the availability of all or any part of our Website for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are not entitled to any compensation or other payment if the Website is discontinued, suspended, withdrawn or changed.
23 Consequences of termination
23.1 Upon termination of these Terms, any obligation to provide Services to the Customer shall immediately cease.
23.2 In no event are you entitled to any compensation from us for loss of rights, loss of goodwill or any other loss resulting from the termination of these Terms for any reason.
23.3 Termination of these Terms does not affect any other right already accrued and leaves unaffected provisions of these Terms which by their wording are to apply or come into force thereafter. Paragraphs 17 (Liability) and 18 (Indemnity) shall also survive termination.
24 General
24.1 You may not assign your rights under these Terms.
24.2 The rights, powers and remedies in these Terms are (unless expressly stated) cumulative and not exclusive of rights, powers and remedies provided by law or otherwise.
24.3 We outsource the hosting of the Website to a third party.
24.4 If the validity or enforceability of any provision of these Terms is in any way limited by any applicable law, that provision shall be valid and enforceable to the extent permitted by that law. The invalidity or unenforceability of such a provision shall not affect the validity or enforceability of any other provision.
24.5 Failure or delay in exercising a right, power or remedy provided by these Terms or by law does not constitute a waiver of that right, power or remedy. If we waive a breach of a provision of these Terms, this shall not be deemed a waiver of a subsequent breach of that provision or a waiver of a breach of another provision.
24.6 The exercise of the parties’ rights under these Terms is not subject to the consent of third parties.
24.7 These Terms are for our and your benefit and are not intended to benefit or be enforceable by third parties.
25 Governing law
25.1 These Terms, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with the laws of Hong Kong.
25.2 Any dispute, controversy, difference or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms, including their existence, validity, interpretation, performance, breach or termination, or any dispute relating to non-contractual obligations arising out of or in connection with these Terms, shall be referred to and finally resolved by arbitration under the administration of Hong Kong in force at the time of submission of the notice of arbitration. Hong Kong law applies to this arbitration clause. The seat of arbitration is Hong Kong. The number of arbitrators shall be one. The arbitration shall be conducted in the English language.
26 Company details
Email: support@ostriva-london.nl
27 Interpretation
27.1 In these Terms: “Contract” means your order for a Product or Products in accordance with these Terms which we accept in accordance with paragraph 4.3; “Customer” means any natural person who places an order on the Website; “Delivery Address” means the delivery address stated in the relevant Order; “Estimated Delivery Date” means an estimated delivery date of an Order; “Force Majeure Event” means any event or circumstance that results in us being unable to perform or being delayed in performing an obligation under these Terms and which is caused by a reason beyond our reasonable control and not attributable to our failure to take reasonable care to prevent such failure or delay, and includes war or threat of war; natural or nuclear disaster; riot or civil commotion; pandemic; terrorism; malicious damage; fire or flood; compliance with a new law or order of a governmental or judicial authority; closure of airports or ports; or commercial disputes not relating to the party affected by the event or circumstance causing the interruption or delay; “Indemnified Parties” means us, any Affiliate, and their respective officers, employees, contractors and agents; “Intellectual Property Rights” means all intellectual property rights including patents, trade marks, design rights, copyrights, database rights, trade secrets and all rights of a similar nature; “Order” means your order submitted via our Website to purchase a Product or Products from us; “Order Confirmation” means our email to you confirming your order in accordance with paragraph 4.3; “Payment Intermediary” means a third party used by us to process payments; “Product” means a product offered on our Website; “Website” means the website; “Website Infrastructure” means all of our systems (including code) that enable, deliver or describe the Website.
27.2 References to “paragraphs” are references to paragraphs of these Terms.
27.3 Headings are for convenience only and do not affect interpretation or construction of these Terms.
27.4 Words in the singular include the plural and vice versa. Words denoting a gender include all genders and references to persons include individuals, companies, corporations or partnerships. Please email us if you have any questions or comments about these Terms, the Website or the Products.
About Ostriva London
Welcome to Ostriva London, your online fashion destination for stylish women and men! Driven by a passion for the latest trends and unique pieces, we strive to deliver an unforgettable shopping experience.
Our mission
At Ostriva London, we believe everyone should be able to look and feel their best. That’s why we carefully curate a varied collection of high-quality garments that perfectly match contemporary fashion. Whether you’re looking for a trendy outfit for a special occasion or casual clothing for everyday wear, you’re guaranteed to find what you’re after at Ostriva London.
Why choose Ostriva London?
Extensive collection: We offer a wide range of womenswear and menswear, featuring items from established labels and up-and-coming designers.
Always on trend: We keep our finger on the pulse and continually add new items that align with the latest trends.
Unique pieces: Alongside our regular assortment, you’ll also find unique items you won’t come across anywhere else.
Customer-centric: A great shopping experience matters to us. We’re always here with personal advice and service.
Easy online shopping: Our shop is user-friendly and offers several secure payment options. Your order is delivered to your home quickly and with care.
Team Ostriva London
We hope you’re just as excited about Ostriva London as we are! Don’t hesitate to contact us if you have any questions or need help finding the perfect outfit.